Privacy Policy
Last updated: April 2026
Contents
1. About This Policy
This Privacy Policy explains how FencerApp ("we", "us", "our") handles personal information in connection with our website at fencerapp.com.au and our cloud-based software application (collectively, the "Service").
We are committed to complying with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained in that Act.
By using our Service, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Service.
2. Who We Are
FencerApp is operated as a sole trader business based in Australia.
Trading Name: FencerApp
ABN: [INSERT ABN]
Email: privacy@fencerapp.com.au
Website: www.fencerapp.com.au
3. Information We Collect
3.1 Information You Provide Directly
- Account registration: name, email address, phone number, business name, and password.
- Business profile: ABN, business address, logo, and trade licence details (if provided).
- Customer records: names, addresses, phone numbers, and email addresses of your clients that you enter into the app.
- Quotes & invoices: line items, pricing, job details, and notes you create within the app.
- Payment information: billing name and address. Full card numbers are handled directly by our payment processor (Stripe) and are never stored on our servers.
- Support communications: messages, emails, or attachments you send us when seeking assistance.
3.2 Information Collected Automatically
- Usage data: pages visited, features used, clicks, and session duration.
- Device & browser data: IP address, browser type and version, operating system, and referring URL.
- Cookies and similar technologies: see Section 9 below.
3.3 Information from Third Parties
We may receive limited information from payment processors (e.g., transaction status) and analytics providers. We do not purchase personal data from data brokers.
4. How We Use Your Information
We use personal information to:
- Provide, operate, and maintain the Service.
- Create and manage your account and subscription.
- Process payments and send billing receipts.
- Respond to support requests and enquiries.
- Send transactional emails (account confirmations, password resets, invoices).
- Send service announcements and important updates about the Service (you cannot opt out of these while you are a subscriber).
- Send optional marketing emails about new features or offers — you may opt out at any time via the unsubscribe link in each email.
- Analyse usage trends to improve the Service.
- Detect and prevent fraud, abuse, or security incidents.
- Comply with legal obligations.
We will not use your personal information for any purpose that is materially different from those listed above without first obtaining your consent.
5. Disclosure to Third Parties
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
5.1 Service Providers
We share data with trusted third-party providers who help us deliver the Service, including:
- Stripe – payment processing
- Amazon Web Services (AWS) – cloud infrastructure and data hosting
- Postmark / SendGrid – transactional email delivery
- Google Analytics – website analytics (anonymised)
These providers are contractually required to protect your data and may only use it for the specific purpose we have engaged them for.
5.2 Legal Requirements
We may disclose personal information where required by law, court order, or regulatory authority, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of FencerApp, our users, or others.
5.3 Business Transfers
If the business is sold or transferred, personal information may form part of the transferred assets. We will notify affected users before any transfer occurs and inform you of your rights.
6. Data Security
We take reasonable technical and organisational steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Encryption of data in transit (TLS/HTTPS) and at rest.
- Access controls limiting data access to authorised personnel only.
- Regular security assessments of our systems.
- Secure, industry-standard payment processing via Stripe (PCI-DSS compliant).
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. If you suspect any unauthorised access to your account, please contact us immediately.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. After account closure:
- Your account data (customers, quotes, invoices) is deleted within 90 days of account closure, unless a longer retention period is required by law.
- Billing and transaction records are retained for 7 years as required by Australian taxation law.
- Anonymised, aggregated data may be retained indefinitely for analytics.
You may request deletion of your data at any time — see Section 8.
8. Your Privacy Rights
Under the Australian Privacy Act and the Australian Privacy Principles, you have the following rights:
Access
You may request access to the personal information we hold about you. We will respond within 30 days. We may charge a reasonable fee for access where permitted by law.
Correction
If you believe information we hold is inaccurate, incomplete, or out-of-date, you may ask us to correct it. Most information can be updated directly within your account settings.
Deletion
You may request that we delete your personal information. We will comply where we are not legally required to retain it. Note that deletion of your account will mean you lose access to all data stored within it.
Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us first by contacting privacy@fencerapp.com.au. We will respond within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Cross-Border Data Transfers
Some of our service providers (e.g., AWS, Stripe) may store or process data outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure it receives protection comparable to Australian Privacy Principles, including through contractual safeguards with those providers.
11. Children's Privacy
The Service is intended for use by adults operating businesses. We do not knowingly collect personal information from individuals under 18 years of age. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. For material changes, we will notify you by email or by displaying a prominent notice within the Service prior to the change taking effect. Your continued use of the Service after the effective date constitutes your acceptance of the updated Policy.
13. Contact Us
For any privacy-related questions, requests, or complaints, please contact us at:
This policy was last updated in April 2026. © FencerApp. All rights reserved.